Modernize and improve customer service

 

When it comes to modernizing infrastructure, financial services firms find themselves in a difficult situation trying balance internal compliance, government regulation and industry pressure to remain competitive. Operational inefficiencies, disparate systems, legacy technology and security concerns present everyday barriers to launching new products, improving customer satisfaction and reducing costs. In effect, efficient operations is crucial to maximizing your revenue potential.

 

Opticca enables financial services organizations to modernize their operations with efficiencies that allow them to streamline existing services while increasing the speed to introduce new services and products to market. We can help you address critical regulatory requirements, reduce costs of existing services and capitalize on new revenue streams while exceeding your customers' expectations.

 

We have a track record of assisting financial services organizations with their CORE banking systems and underlying messaging protocols such SWIFT, FIX and SEPA.

 

For example, we enabled one major financial services organization to save costs and modernize their infrastructure by migrating existing software and deploying new software. We deployed monitoring and analytics on several of the banks CORE processes enabling real-time response to business critical issues and we enabled integration to SAP and voice recognition software from their legacy mainframe to improve customer services and accelerate the processing of their legacy transactional information.

 

This allowed our customer to offer valuable services such as fund management and fraud protection in real-time while preserving their investment in their legacy systems.

 

Contact us today to see how we can help your financial services organization modernize while reducing costs and improving customer service.