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The future of Enterprise Application Integration (EAI) is all about the Customer Experience (CX)
The discipline of EA has been gradually evolving over the years to span beyond IT and to become more closely integrated and aligned with the business strategy. Several factors have contributed to this evolution:
- An increased ability for business users to lead and make technology decisions without IT
- A continued CIO view that IT strategies must be closely related to the business's strategic priorities
- Increased management pressure on EA to demonstrate business value
- Continued growth and emergence of several new practices and disciplines that further complicate the ecosystem i.e. social and mobile trends
As a result, the practice of EA has reached a tipping point where strategic initiatives are now being driven outside of IT with aspirations of driving business value, growth and transformation. This trend in the market seems to be coalescing around one initiative which stands out; the overall customer experience.
Executives have realized that driving business and IT initiatives focused on improving the CX results in measurable business value, growth and transformation. Take for example Amazon.com, where they deliver an outstanding customer experience from their website, to ordering, to shipping alerts on your mobile phone and been able set the standard for online retailers.
Contact us today and see how Opticca can help you map out and integrate key business processes to provide an exceptional customer experience and become a truly digital enterprise.
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Red Hat® JBoss® Middleware helps organizations evolve their middleware infrastructure by providing the tools needed to rapidly build connected systems that bring people, processes, and information together. These connected, flexible applications create new and efficient ways for users to work towards organizational success, which can lead to increased revenues, decreased costs, higher customer retention, and improved partnerships with suppliers and vendors.
TIBCO
TIBCO Software empowers executives, developers, and business users with Fast Data solutions that make the right data available in real time for faster answers, better decisions, and smarter action. TIBCO provides a comprehensive, integrated event-enabled platform to harvest value out of the massive volumes of events and data flowing across your operations.
Quickly connect all systems and applications—no matter where they are—using the webMethods Integration Platform. Leverage IT investments and adopt new technologies quickly and with less risk and redundancy. Capabilities are extensive in the webMethods platform, featuring a best-of-breed Enterprise Service Bus (ESB). Along with application, B2B and cloud integration, the platform covers managed file transfer, master data management and a complete suite for mobile applications.
Oracle
Oracle Fusion Middleware products are integrated with Oracle Applications and technologies to speed implementation and lower the cost of management and change. Best-of-breed offerings and unique hot-pluggable capabilities provide a foundation for innovation and extend the business value of existing investments.
IBM WebSphere solutions bring leading end-to-end middleware capabilities to the cloud so you can create, consume and secure applications in the most flexible way – on and off premise. Built on open standards and open source, IBM WebSphere can meet development and integration needs for cloud applications with enterprise quality of service.
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