What is Intelligent Business Operations (IBO) and why does it matter?

 

Organizations are making their business operations more intelligent by integrating analytics, social and mobile technologies into their processes and the applications that enable them. Analysts call this approach "intelligent business operations" (IBO), and consider it the next stage in the evolution of business process management (BPM) programs.

 

The next generation of business processes will have to move beyond cost savings and efficiency, and become more adjustable to changing market and customer dynamics. Tomorrow's business operations will integrate real-time intelligence and this will require a new approach in which real-time analytic and decision management technologies are integrated into the transaction-executing and book-keeping operational activities that run a business.

 

Integration of analytics into operational processes, also known as IBO,  empowers the workforce to make better and faster decisions in-context to guide work toward optimal outcomes. The impact of integrating real-time analytics with business operations is immediately apparent to business people because it changes the way they do their jobs.

 

A number of global business trends contribute to the growth of an IBO approach:

 

• The increasing role of social interaction in a businesses value chains;
• The need to increase knowledge workers' productivity in service-based industries;
• The move toward "big data" and in-memory analytics to enable automated decisions and best-next-action recommendations.

 

The biggest inhibitors of growth in this market are the small number of organizations with sufficiently high BPM maturity to apply these sophisticated technologies and the associated scarcity of BPM expertise.

 

Opticca Consulting has the expertise and resources to to bring your businesses BPM maturity to the point of being able to leverage IBO. Contact us today to see how we can bring intelligent business operations to your organization.

 

 

 

 

Related Products

 

• Red Hat® JBoss® BPM Suite
• Red Hat® JBoss® BRMS
• Software AG webMethods Business Process Management
• Software AG Apama Streaming Analytics
• Software AG Terracotta In-Memory Streaming
• Software AG Operational Intelligence
• Software AG ARIS Cloud
• IBM Operational Decision Manager
• IBM SPSS Predictive Analytics