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Cost-effective and scalable services
Your business success often depends on the efficiencies of your operational infrastructure. Misaligned business processes can lead to sales, support, service delivery and a host of other issues which lead to customer dissatisfaction and lost revenue. Operational efficiencies are mandatory to remain competitive, but we understand that IT must be innovative in order to balance costs while delivering value to the business.
At Opticca, we strive to deliver only the services both IT and the Business can absorb at a highly competitive cost-to-value. Enabling IT to deliver innovation while managing their budget. As a result, our customer retention and renewal rates are well above the industry average at 98.9%.
Services that fit your needs
Regardless of where you are in the decision-making process, we offer services to help you in your journey. We have developed our services to mitigate the leading causes of implementation failures in the market today.
We can help you develop a communication strategy and a road map to ensure you get the support you need for a successful project.
Allow our experts to consult with you to understand your existing challenges, determine your current situation and help you with product evaluations to determine the best solution for your situation.
Often times services are rendered using off-shore resources leading to communication issues, limited accessibility and accountability.
We differentiate ourselves by offering you cost-effective on-shore and on-staff resources as consultants. Our consultants are in your time zone and have a minimum of 5 years of product experience to ensure accessibility and effective communication. As well, all of our resources are Opticca employees ensuring accountability.
Post-Engagement Services
Just because the project is over doesn't mean we disappear. All our Delivery Services come with post-engagement services to ensure your success continues post-delivery.
Benefit from best-practices and methodologies time-tested through thousands of hours of implementation experience.
Our Opticca Delivery Methodology (ODM) is based on industry-leading practices and fine-tuned based on your implementation needs.
Augment and build your on-staff resources with trained and certified experts at little cost to you. Allow us to locate, train and mentor a resource which you can then evaluate for hire.
Managed Services
For customers with infrequent consulting needs, we offer managed services in blocks of time to be used as required by your business.
Allow our experts to consult with you to understand your existing challenges, determine your current situation and help you with product evaluations to determine the best solution for your situation.
Benefit from best-practices and methodologies time-tested through thousands of hours of implementation experience. Our Opticca Delivery Methodology (ODM) is based on industry-leading practices and fine-tuned based on your implementation needs.
We differentiate ourselves by offering you cost-effective on-shore and on-staff resources as consultants. Our consultants are in your time zone and have a minimum of 5 years of product experience to ensure accessibility and effective communication. As well, all of our resources are Opticca employees ensuring accountability.
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