Process visibility in seconds

In today’s highly competitive, service-oriented business environment, IT organizations demand visibility into the status of their business processes as they relate to the key performance indicators (KPIs) in real time. To stay competitive and provide better service operations, IT needs ways to analyze business critical application events so they can alert business users with related context to act upon.

Our cloud based Business Process Activity Monitoring (BPAM) with predictive analysis provides visibility into the health of your business transactions giving you the ability to predict successful business transactions and provide indications that a potential failure is on the horizon. A comprehensive dashboard highlights your KPIs and provides the process visibility you need in real-time.

For example, our "order to cash" business process model monitors the applications involved in taking an order through to payment and delivery allowing our customers to monitor and predict if the process is performing within the identified KPIs. In the event of a service level breech, alerts are sent to key stakeholders indicating that an order may be at risk of missing the promised delivery times. The business can now proactively intervene to ensure delivery service levels are met and customer satisfaction is maintained.

Contact us today to see how process monitoring can improve customer satisfaction and save costs by ensuring your critical business processes execute efficiently.